Support
We're here to help
Facing a connection issue or have a billing question? Try the quick checks below or contact our support team.
Quick troubleshooting
- Restart your router: switch it off for 30 seconds, then on again.
- Check that the fibre and power cables are firmly connected.
- Check whether the issue is on one device or all devices.
- If the issue persists, call us with your registered mobile number and address.
Frequently asked questions
How do I check if broadband is available at my address?
Submit the Service Availability form with your building and area, or call us. Our team checks feasibility and gets back to you.
What are your current plan prices?
Prices for 30, 90, 180 and 360-day packs are listed on our Fibre Broadband Plans page and exclude GST; 18% additional GST Applicable. Schemes may change without prior notice, so please confirm with our team before payment.
Is the data really unlimited?
Our Unlimited plans have no data cap, subject to the applicable tariff. We also offer Data plans with a fixed data allowance per pack.
Are there installation charges?
Fibre-to-home installation is FREE.
Do you offer cable TV with internet?
Internet and cable TV combinations are available in select areas. Use the enquiry form and we will confirm what is available at your address.
Do you provide internet for businesses?
Yes. Shops, offices and other businesses can request a quotation from the Dedicated Leased Line page.
How do I report a connection issue?
Call either of our support numbers or email support@my7star.com with your name, registered mobile number and address.
How do I pay my bill?
Contact our support team for the current payment options available for your account.
Which documents are required?
ID proof, address proof, a passport-size photo and a completed KYC form.
Can a prepaid recharge be refunded?
A prepaid recharge, once processed, can neither be refunded for cash nor transferred to another account.
Do you offer dedicated or leased line internet?
Yes, dedicated and leased line plans are available on enquiry. Use the Dedicated Leased Line page or call our help-desk.
Office
1st Floor, Mini Jewel Building,Opp. Kripa Hospital, Aram Nagar,Seven Bungalows, Andheri West,Mumbai, Maharashtra – 400061, India.Business hours
Please call us to confirm office timings.